Wednesday issue refunds statement as they fail to meet previous target

Last updated : 29 May 2021 By Chris Morris

2019-20 process still not completed.

On Friday 28th May, Sheffield Wednesday released a statement via their official website in relation to the season ticket refund policy, including that covering the 2019-20 season.

When the COVID-19 pandemic shut down football in March 2020 the Championship season was later resumed in June that year, behind closed doors. This meant that season ticket holders missed out on seeing the remaining games in the stadium and a range of recompense options were provided by the club, including a full refund pro-rata for the games missed.

This was confirmed last summer but a number of issues meant that the refund process has been slow going. Around the time of the turn of the year, the Owls stated that they expected to complete all 2019-20 refunds by the end of May 2021. Friday’s statement confirmed that this target will not be met and again pleaded for patience as the club strives to return money owed as soon as possible.

The release of information specifically refenced issues with cashflow – concerning for fans given the points deduction suffered last season as a result of financial issues, and recent revelations in the press in relation to players not being paid on time.

Following a meeting with the Supporters Engagement panel earlier in the week the club are now offering a ticket/merchandise credit option once again as an alternative to a cash refund for the 2019-20 season, advising supporters to contact the club directly if they would like to take up this offer.

The Owls are yet to finalise ticketing prices for next season and the statement mentioned that this information will be released in due course, with thousands of fans who purchased 2020/21 season tickets awaiting clarity on whether their rolled-over season tickets, minus any I-follow payments, will cover next season in League One.